1. Am I charged for the text messages I receive?
You are
not charged for receiving Text Messages.*
CELL CHAT does not charge a subscription fee. You are only charged for
the text messages you send.
2. How much does each message I send cost?
The cost per message depends on the prepaid plan you have chosen to
purchase.
3. Where can I find the Terms of Use?
Our Terms of Use are available at
https://cell.chat. Simply click on “Terms
of Use” at the bottom of the page.
4. How can I cancel my account and stop receiving text
messages?
To cancel your account, please contact our Customer Service team and
follow their instructions.
5. What is your customer support phone number?
You can reach us at
(201) 450-9026.
6. Why don’t phone numbers or personal information appear
when I text another member?
All personal data is automatically filtered to protect user privacy
and ensure compliance with applicable privacy laws.
7. I was charged for messages I didn’t send. How can I verify
these charges?
Please contact us through our contact form or call (201) 450-9026.
Our technical team will investigate your request and respond within 48
hours.
8. I did not send the messages I was charged for. How can I
view the message content?
Please submit a written request to
[email protected].
You will need to provide:
- A copy of your ID
- Proof that the mobile number in question belongs to you
Within 7 business days, we will provide you with a dated and
time-stamped record of the messages sent from your number.
9. How did my phone number get registered?
By registering at
https://cell.chat,
you become a member through your mobile number. Please review our Terms
of Use for full details.
10. Why am I receiving duplicate text messages?
We may send automated messages to help you start conversations with
other members (“break the ice”). These messages are free to
receive.*
If you no longer wish to receive them, please contact us via our
contact form or call (201) 450-9026.
11. Why was I charged for more than 100 messages when I only
sent 100?
Messages exceeding standard character limits may be split into
multiple segments and billed accordingly.
- Messages over 160 characters (GSM encoding)
- Messages over 70 characters (UTF encoding)
- Messages containing special characters or extensive
capitalization
Your mobile device should notify you when a message exceeds standard
length limits.
12. Why didn’t anyone answer the Customer Support
line?
All representatives may have been assisting other customers, or you
may have called outside business hours. Please try again later.
13. I registered but am not receiving messages.
Why?
Registration does not guarantee that other members will initiate
contact. You may need to wait until another member chooses to message
you. In some cases, registrations may not be approved by our service
administrator.
14. I was charged without using the service.
While this is unlikely, please contact us so we can investigate. If
an error occurred, we will refund any incorrect charges.
15. Can other members see my phone number instead of my
nickname?
No. Our systems are monitored daily to ensure user privacy and
security. Your phone number and personal information are never
disclosed.
16. I am not registered but want information about someone
who is.
We are committed to privacy and discretion. We cannot disclose
information about another user without their written consent.
Information may only be disclosed when legally required, such as in
response to a court order or lawful request from authorities.
17. I am underage. Can I register?
No. Our services are strictly available to adults. We reserve the
right to suspend or terminate accounts found to belong to underage
individuals.
18. My underage child used the service. What should I
do?
Please contact us immediately and provide the phone number used. We
will delete and block the account.
19. I am experiencing harassment from another member. What
should I do?
Please call (201) 450-9026 or email
[email protected]
describing the incident.
We will investigate and block the user from contacting you. CELL CHAT
reserves the right to suspend or permanently remove users at its
discretion.
20. Is registration free if I only sign up on the
website?
Yes. Registration at
https://cell.chat is free.
If you choose not to activate your account, simply do not use the
confirmation code sent to your phone. You may use it later if you decide
to join.
21. Are there subscription fees or hidden
charges?
No. There are no subscription fees. You are only charged for the text
messages you send. Charges depend on your prepaid mobile plan.
22. I am female and would like to chat for free. What should
I do?
Please email
[email protected]
to request approval for complimentary access to the online service.
Important Notes
* Message and data rates may apply according to your mobile carrier’s
standard messaging plan. We do not charge you to receive messages.
** Text message length limits depend on encoding standards:
- GSM (Latin-based languages such as English, French, Spanish): up
to 160 characters per message
- UTF encoding (e.g., Chinese, Arabic, Japanese): up to 70
characters per message
Messages exceeding these limits are automatically split into multiple
segments and reassembled on the recipient’s device.